| 1. |
What
are the system requirements for viewing VioWorks on-line
presentations?
PC users need:
Windows 95, 98, ME, NT, 2000 or XP, a 28.8K or faster Internet connection,
a sound card, the free MS Internet Explorer (version 5 or above) or Netscape
Navigator (version 4.7, 7.0 or above) and the free Windows Media
Player or RealPlayer software.
Get the software you need.
|
| 2. |
The
system setup check says my system is ready, but no
video shows up when I launch a presentation.
This is usually caused by a network configuration which does not allow
streaming media. You may have to contact your organization's network administrator
to make sure that users are allowed to view streaming RealMedia and Windows
Media content.
|
| 3. |
The
system setup check says my "cookies" are
disabled. What does this mean and why should I care?
Cookies are small files (typically less than 1K) that
are stored on your computer to help a web site function.
VioWorks stores a cookie on your machine when you log on
to our site. This allows us to make sure you are a registered
member when you launch a presentation.
|
| 4. |
What
versions of Netscape Navigator work with VioWorks content?
Windows users who are running Netscape Navigator should choose
the "VioPlayer" option. If you are a Windows user with Internet Explorer
4 or above installed, we recommend you use that browser.
|
| 5. |
The
video/audio stream seems to get distorted or stop occasionally.
Why is this happening?
Because the Internet is a computer network being used
by millions of people simultaneously, some users may experience
a temporary slowdown of data being sent to their computer.
This will manifest itself as a distortion or blacking out
of the video/audio portion of a presentation. Users who
experience these problems may want to try viewing presentations
at off peak Internet usage hours (before 4 PM and after
10 PM, Eastern Time, US). Users with Internet connections
faster than a 56K modem will generally not experience these
problems. |
